Hello,dimples21_. Thank you so much for reaching out to us. We are sorry for the inconvenience. Did the phone go through any updates before this started happening?
I have same problem!! Totally dead! Battery does not come out of this model. When hooked to charger it becomes WAY TOO HOT. Tried pushing the volume up down and power all at same time!! No updates prior....just shut itself off and cannot turn back on. How to resolve? Already orfered new phone cuz this one was acting up. I NEED all the info in the phone. Anyone can help me????