Virgin Mobile

frozen phone

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Enthusiast

frozen phone

zte is frozen for hours. any ideas how I can fix it?

 

3 REPLIES 3
FP
Whiz Kid

Re: frozen phone

remove battery for 1 minute and restart,  happens all the time on my ZTE.  GOOD LUCK.

Agent

Re: frozen phone

So sorry about the hassle, @franj and @FP. We'd love to help! Please, follow these steps to program the phone:

 

1. Turn Wi-Fi off and Mobile Data on
 - Settings > Wi-Fi > Off
 - Settings > Data Usage > Mobile Data > On
2. Check signal strength (3 bars, or 60% is recommended)
3. From the dial pad enter ##72786# (press "ok" when prompted)
4. The cellphone is going to update the Profile and the PRL and reboot automatically. That should take about 5 minutes, and then calls and data services should work.

 

Agent

Re: frozen phone

Additionally, you can also perform the steps below:

 

 Clear cache / cookies / history

  1. From any Home screen, tap the Apps icon.
  2. Tap Chrome .
  3. Press the Menu button.
  4. Tap Settings .
  5. Tap Privacy .
  6. Tap the Menu button.
  7. Tap Clear browsing data at the bottom of the screen.
  8. Choose from the following options: Clear browsing history. Clear the cache. Clear cookies site data.