Virgin Mobile

need refund for hotspot on android

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Whiz Kid

need refund for hotspot on android

Please help. I bought a hotspot add-on because I thought it would increase my data speed (I had already bought a data pack add-on & I wasn't allowed to buy another when I tried the next day). It's of no use to me, I have an Android phone. I need a refund. Please.
1 REPLY 1
Agent

Re: need refund for hotspot on android

Hi there! The Hotspot / Data add-on can only be added as a one-time feature, so in order to add a new hotspot/ data package the expired/used one needs to be removed. That task cannot be performed online; hence requiring assistance from a customer service representative who will just manually remove and re-add the hotspot/ data service. 

 

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