Virgin Mobile

ANS UL40 Battery Discharges Fast

Whiz Kid

Re: ANS UL40 Battery Discharges Fast

Cannot believe this, assurance is rediculous! Swore them off last time with all the lies!
The manual claims ul40, but phone about says l50!
Immediately the phone started what everyone is complaining about. Fast discharge and EVERYYHING crashes at low battery.

Called and ordered replacement.
Talked to the place I acquired it and she actually claims:
1. Phone cannot be charged for more than 1 hour or it frys battery! No trickle charge.
2. ONE replacement after that than it is 5 bucks a pop! FOR DEFECTIVE!?!
Called assurance which is always useless! Cannot answer without verify and sending pin not sure how i pick my fav city!
Manual says nothing about one hour, rep claimed 3 hour max.
I asked wt.. so i use it a day (above comments not a chance) plug it in at night. Have to set an alarm for 3 hours to unplag the dang phone?
I know virgin FakeB only, but they have not even replied to my first issue from 2 years ago on FakeB!

Agent

Re: ANS UL40 Battery Discharges Fast

So sorry to hear about this experience. Unfortunately, we are not able to handle Assurance Wireless customers on this channel. We are a Virgin Mobile USA social care channel only, please contact Assurance Wireless customer service at 1-888-321-5880 for assistance on this or send them a private message on their Facebook page. https://www.facebook.com/AssuranceWireless/

Heavy Hitter

Re: ANS UL40 Battery Discharges Fast


@gamer36 wrote:

these ANS UL40 models need to be disscontinued because of how defective they are 


Agreed. 

Whiz Kid

Re: ANS UL40 Battery Discharges Fast

If that's the case, then most or all ans ul40 are defective. Mine does the exact same thing and everyone I've talked to about this phone has the same issue. It's a design flaw, not a defective phone.