Virgin Mobile

Account Not Authorized

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Whiz Kid

Account Not Authorized

 "your account is not authorized to make calls to this phone number." 

 

Samsung Refine7 can no longer make or recieve calls or texts.

3 REPLIES 3
Agent

Re: Account Not Authorized

Hello, KenWoodsGC! We're sorry about the trouble. We will be happy to assist. Are you trying to make a toll free call to a 500, 900, or 976 number?

Whiz Kid

Re: Account Not Authorized

No John, it was any call or txt of any kind including those to my family whom I call regularly. The problem resolved after 6 or 7 hours with no action by me of any kind. I can only hope this doesn't happen again.

Agent

Re: Account Not Authorized

We're happy to know that the issue is resolved. Thank you for choosing Virgin Mobile. We remain at your service.