Virgin Mobile

Activation fail - MEID not working

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Whiz Kid

Activation fail - MEID not working

Hello, I'm a longtime customer and I'm trying to swap an old android phone for a new one. Every time I try to enter the MEID number it gives the error "Ther was a problem with the serial number you entered..." This is a Samsung J7 Perx purchased new from walmart.com with Virgin Mobile packaging. The auto configuration when the phone first booted also failed. Any assistance would be appreciated.
1 REPLY
Agent

Re: Activation fail - MEID not working

Hi there, @karajane! We apologize for this experience. Definitely want to look into this for you. Please send us a Private Message with your phone number, PIN and MEID.

 

You can send a private message by clicking on my name, then selecting the message option from the profile page.