I had the exact same problem with ads constantly popping up. In my case, this adware is located in the system partition. The only thing I can think of to get rid of it is by reflashing the ROM. Unfortunately for me, it’s incredibly difficult to find a ROM for my phone. Since I couldn’t delete the adware, I disabled it. If you can’t delete, disable is the next best solution.
In my case, the adware app is called “ad-surface”. If you don’t have this adware, here’s the links I used as reference for other possible solutions:
(This one refers to malware and how to get rid of it starting on the 2nd page. Found it to be informative.)
On a side note, I heard other people having ads from their app “Featured Apps”. I didn’t have ads coming from it. However, I disabled it to maximize my phone’s performance.
Here’s my solution that worked for me:
1) Go to Settings.
2) Next, go to Apps.
3) Once there, look for the 3 vertical dots on the top, right corner. Select it.
4) Next, select the option “Show system”.
5) Scroll down to “ad-surface” and select it.
Next, select Disable, and for good measure (optional), I select “Force stop”. However, need to Force stop every time restart phone.
6) Optional (for good measure), beneath Disable, select Storage, and then “Cleared data” and “Clear cache”.
7) Optional, beneath Storage, select Data usage, and then press on the button for “Background data” to disable it.
8) Optional, beneath Data usage, select Notifications, and then press on the button for “Block all” to enable it.
9) Optional, finally, beneath Notifications, select “Draw over other apps”, and then press on the button “Permit drawing over other apps” to disable it.
Good luck! Hopefully, this works for you too!
You people from Virgin Mobile keep telling us to call the company and to go to the Facebook page but that is completly USELESS info. I have spent countless hours on this problem, researching and talking to customer service and customer service is THE WORST of any phone company I have found.
You people from Virgin Mobile keep telling us to call the company and to go to the Facebook page but that is completly USELESS info. CS people are completely uninformed and usually too difficult to understand.
>>"I've burned through a lot of pre-paid minutes on my son's phone."<<
I don't think you use any minutes to call [the useless] Assurance customer service if you use your Assurance phone. I have, however, found a great work-around to stretch my minutes when I have wireless internet and this is Google Hangouts. You can call any phone in the US for free with the app and I used it all the time. I love to use it on my tablet like a speakerphone, much clearer and hands free and my tablet lasts for hours being used, whereas my crappy UMX phone has to stay plugged in most of the time. Good luck.
Joy, I have been getting updates automatically and recently needed to answer my phone during one, but just turning on the phone locked it up and the only way to get it working again was to remove the battery for a moment. This happened many times within a week or 2. The apps, including some I don't ever use, get updated ALL the time, too.