Virgin Mobile

Assurance Wireless phones vs. Virgin phones

Whiz Kid

Assurance Wireless phones vs. Virgin phones

It's curious to me that Virgin & Assurance are selling similar phones, yet according to the Assurance website, the Virgin phones are not compatible with Assurance.

 

screenshot.png

 

I don't know how that could be. Take for example the Samsung J3 Achieve. On the Virgin website, that phone is $69.99. The same Samsung J3 Achieve is $119.99 on the Assurance website. Outside of the $50 price difference, the phones are identical.

 

The phone I have now was purchased off the Virgin website. It may sound crazy, but the phone is working just fine with the Assurance Wireless service.

 

What is that all about?

3 REPLIES 3
Agent

Re: Assurance Wireless phones vs. Virgin phones

Hey there! Thanks for reaching out to us. In this case, for the best customer experience, we encourage customers to use the handset sent by Assurance Wireless. We do not guarantee  a Virgin Mobile phone will work well with Assurance Wireless.

Whiz Kid

Re: Assurance Wireless phones vs. Virgin phones

So, it's no Virgin Mobile?

Whiz Kid

Re: Assurance Wireless phones vs. Virgin phones

They were slow to, but finally got back to me.

 

Please be advised that devices not provided or purchased through 
Assurance Wireless is compatible with the network. If you wish to 
purchase a compatible device, you may log in to your account online and 
click on the link that will take you Quality One page. From there, you 
will be able to choose and purchased a device that will suit your needs.
Thank you for your patience.