Virgin Mobile

Bought Virgin Mobile phone but Boost Mobile inside

Enthusiast

Re: Bought Virgin Mobile phone but Boost Mobile inside

No, this was the only one and the store is an hour away. This was a virgin mobile phone and you should fix this.
Agent

Re: Bought Virgin Mobile phone but Boost Mobile inside

Sorry, we are not able to change the manufacturer settings on the phones. Please contact the place of purchase for assistance on this. 

Enthusiast

Re: Bought Virgin Mobile phone but Boost Mobile inside

Why the **bleep** is it branded as a Virgin Mobile phone???????
Whiz Kid

Re: Bought Virgin Mobile phone but Boost Mobile inside

As the people on this thread I have the same issue bought a phone for my daughter havent been able to take it back to best buy. I called best buy to speak to live person when I finally was able to really to one of their "geeksquad" Reps, he was as useful and helpful as a mole on my elbow and I need this issue fixed before I cannot do anything about it what can I do

Agent

Re: Bought Virgin Mobile phone but Boost Mobile inside

Hi there Lmno. We are sorry that this happened to you. Let us take a look at the device. Can you please send us a Private Message and include the IMEI of the device. We are here to help. 

Whiz Kid

Re: Bought Virgin Mobile phone but Boost Mobile inside

I just bought one off of EBAY that has the same issue.  Boost Mobile inside.....

Whiz Kid

Re: Bought Virgin Mobile phone but Boost Mobile inside

Same issue, ordered mine through Amazon, want to swap from the old phone (no longer working) to the tribute dynasty but saw that phone was using boost mobile, want to contine with my virgin mobile account trying to get this resolved quickly
Agent

Re: Bought Virgin Mobile phone but Boost Mobile inside

Hi there, jrcali83. Thanks for contacting us. We're sorry for the inconvenience with the order. 

 

Please, send us a private message with the order number, phone number and PIN to have a look.

Enthusiast

Re: Bought Virgin Mobile phone but Boost Mobile inside

Same thing.  Purchased LG Tribute Dynasty this month at Meijer as a Christmas gift.  When we tried to do a phone swap today to activate the phone it was not recognized and it did say Boost Mobile at the top of the screen after we turned it on.

 

I called customer support and at first they said the phone wouldn't activate because it was reported stolen.  I asked how is that possible, I just bought the phone and it is new in a sealed box.  He did some more checking and said the phone had not been activated at the store (hence it appears to be a stolen phone).  He said I need to take it back and have them scan it at the store I bought it from.   

 

We shall see.  I will post the results once we have done that. 

Enthusiast

Re: Bought Virgin Mobile phone but Boost Mobile inside

** UPDATE **

After taking the phone back and getting scanned at the store we were able to activate without further problems.