Please help - bought LG Tribute dynasty from Virgin MObile - used phone number on phone page in my Virgin account - phone came today and is boost - tried to switch back to my old phone and now no data - HELP please
Hello, @kittywhitaker. Thank you for stopping by. Could you please send us a private message to better assist you? We'll be waiting for your response.Remember, we're here to help. -Kira_M.
Hello, Mzsoares92. That's not what we like to hear. We truly apologize for the inconvenience. Please send us a private message with the MEID of the phone so we can take a closer look.
I see this has been going on for nearly a year and yet I also just received a Boost phone in a Virgn box on order #[***personal info removed***] Also, I have no idea what you mean by DEC / MEIC
So sorry to hear about this experience, AnotherUserName. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request.
Same issue! I bought mine off the Virgin Mobile website, but when I turned the phone on it says Boost Mobile. What do I do?
Hey there @tigerlady . We'll be more than happy to assist you! Would you please be so kind to send us a private message with the IMEI or DEC/MEID of the device, so we can further assist you?
Note: For you to send a me a Private Message only need to click on my username, which will take to my profile, once you're there on the right side of the screen you will see the option to send me a Message.