I just purchased a new Virgin Mobile Samsung Galaxy J3 Achieve. It says Virgin Mobile on the box, but it looks like it's actually a Sprint device so I can't activate it.
When I try to activate the phone on the VM website, it doesn't recognize the IMEI number. I get an error that says it can't be activated and to call. When I try to activate from the phone itself, I get a notification that says "Sprint OMADM" "Activation not completed" and "Select to retry activation process."
How do I activate this phone so that it works with my existing Virgin Mobile line?
Hey there! Thanks for reaching out. Android devices are not part of our Bring Your Own Device program. We're sorry for the inconvenience.
Thanks Jamie. I am not trying to activate this under bring your own device. I just bought a brand new Virgin Mobile phone, but somehow ended up with a device set up for Sprint.
It came in a Virgin Mobile box, and is labeled as a Virgin Mobile device. It's not though. It's a Sprint phone that came in a Virgin Mobile box.
How do I activate what I purchased as a Virgin Mobile phone to use with my existing Virging Mobile line?
@YupYeahYep: Thanks for the details. Can you please send us a Private Message with your phone number, PIN and order number so we can take a look?
I'm having the same issue. Just bought a new virgin mobile phone last week in a virgin mobile box and the phone identifies as Sprint. And it won't activate. Please help!!
Hi there, @Smurphy3456. Sorry to hear that you're having this issue. Please send us a private message with the order number, MEID, phone number and pin. We'd love to help.