Virgin Mobile

Can't Download Pictures from Messages

Whiz Kid

Can't Download Pictures from Messages

I have a Motorola e4 and I am unable to download any Multimedia messages that are sent to me through text. Text messages come through just fine, it's just pictures and videos. I haven't reached my data limit, at least I don't think I have, and I have automatic MMS download on. Can anyone help, please?
1 REPLY
Agent

Re: Can't Download Pictures from Messages

Hey, BreannaS! Let’s do some investigating here. Can you send us a private message with your phone number and pin to verify your account? Thanks!