Can't RECEIVE calls from certain number

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Whiz Kid

Can't RECEIVE calls from certain number

Just activated a Samsung Emerge...my daughter has an Iphone and she can text me but cannot CALL me.  My son has an Iphone as well and CAN call me.  Why can't I receive a call from her number?  She can call pretty much any pther number with no issues.  What am I missing?  Virgin Mobile does not have number block, right?  Thanks for any help or tips.

1 ACCEPTED SOLUTION

Accepted Solutions
Whiz Kid

Re: Can't RECEIVE calls from certain number

I have an update. I found this tip under a different phone and it worked.

http://devicehelp.virginmobileusa.com/scenario/Hydro_Reach/Virgin_Mobile/en/Block_or_Unblock_a_Numbe...

Turns out my friend blocked me with this feature and didn't even remember doing it. All is well!
3 REPLIES
Whiz Kid

Re: Can't RECEIVE calls from certain number

I have the same problem with calling using an LG Tribute to an LG Tribute. We are both Virgin Mobile customers and I am able to text my friend, but a phone call goes straight to voicemail. They can call me, but I can't call them. I use to get through, but this problem cropped up several months ago. Did you ever find a solution?

Agent

Re: Can't RECEIVE calls from certain number

@meriadoc Hi. We're concerned about this issue. Does it happen even if you dial the number manually including the area code?

Whiz Kid

Re: Can't RECEIVE calls from certain number

I have an update. I found this tip under a different phone and it worked.

http://devicehelp.virginmobileusa.com/scenario/Hydro_Reach/Virgin_Mobile/en/Block_or_Unblock_a_Numbe...

Turns out my friend blocked me with this feature and didn't even remember doing it. All is well!