Virgin Mobile

Can't receive calls or texts but I can make calls

Can't receive calls or texts but I can make calls

I can't receive calls at all on my ZTE XL MAX. I can make calls but they won't come in for some reason at all. What do I do?!
1 REPLY 1
Agent

Re: Can't receive calls or texts but I can make calls

Hi there thechocolatehul. Please do the following; turn off your WiFi and make sure your Mobile Data is on. Next go to Settings, System Updates, tap Update PRL. Then test your service and please let me know if that worked out.