Virgin Mobile

Cant activate my new phone after getting a replacement

Whiz Kid

Cant activate my new phone after getting a replacement

Got a new phone today (ZTE Max XL) since my microphone was broken on the last one. Wont let me activate it and tells me to call customer service which provides zero help. I've tried activating both on the phone and online both tells me to call the same number.

 

1 REPLY 1

Re: Cant activate my new phone after getting a replacement

We truly apologize for this inconvenience, jdshyphen. You can rest assured knowing that we will do everything in our power to resolve this. Can you please send me a private message with your phone number, PIN and the IMEI of the new device?

 

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