Virgin Mobile

Cant make calls....

Whiz Kid

Cant make calls....

For almost 2 months now, I have been having trouble making a receving calls and actually getting text messages too. People tell me they call and the phone goes straight to voicemail or they will be like i text you and you never text back. I have tried calling and texting from another phone and have seen the issue. Sometimes ill get voicemails days later and such.... Ive just about tried everything i can to get it to work right and nothing works.

 

Hoping to get the issue fixxed so i can continue to use virgin mobile services..

5 REPLIES 5
Agent

Re: Cant make calls....

Hello, @DConway38. Thank you for stopping by. We're sorry for the inconvenience. Could you please send us a private message to further assist you? We'll be waiting for your response. Remember, we're here to help. -Kira_M. 

Whiz Kid

Re: Cant make calls....

Message sent to you.
Agent

Re: Cant make calls....

Please turn your phone off and turn it back on. Then, dial *720 and press talk. 

Whiz Kid

Re: Cant make calls....

It said the feature code is invalid when I call that.
Agent

Re: Cant make calls....

Does the issue only occur in one location?  Please follow these steps:

1- Select Settings.

2- Scroll to then select System Update

3- Select Update PRL

4- Power cycle your phone