Hi. I keep getting an error message when trying to send texts. (I was able to send and receive fine this morning.)
I get the following message after the text fails:
"Code: 97 Account Error: Message not sent.
Please contact customer care and report a code 97 when sending messages."
I have tried turning it off and on. Turning it off and leaving it off.
Again, it worked a few hours ago.
I've sent an email to customer care and see a few posts in the archives here, but hoped to get some help sooner rather than later.
I have a Samsung Galaxy Core Prime (yes, it's old but still work[ed] fine!)
Hmm...so I may have fixed this myself. Though it's odd..
Last week, I turned off a few apps that I didn't use. So, after posting this, I went through the apps I had turned off and turned Google Play back on. Within a minute, I got a text from someone I asked to keep trying.
I don't understand...it worked earlier today and over the weekend after turning off Google Play. It shouldn't have any impact on texts sending/recieving...but it appears to be working now.
We're glad that the services are working properly!
We remain at your service. If you have any other question or concern, just let us know.