Virgin Mobile

Connectivity issues

Enthusiast

Connectivity issues

I purchased a Galaxy S8 a little over a year ago. I have had issues with internet connections and text messages since the purchase. VM has not been able to correct the issues. I usually am told that it is a cell tower issue. My wife has an iPhone with VM and has no issues. The technicians I spoke to lead me to believe that my phone was faulty. I purchased a Galaxy A6 as a replacement. I activated it and have the same issue. I have now lost access to all cellar data. After more than 30 calls to VM I was told the problem would be corrected within 48 hours. I have requested a RMA # so I can return the A6 as I assume the S6 is ok. Does anyone know if I can re-activate my S6 so I can get it unlocked if VM is unable to fix the problem?

9 REPLIES

Re: Connectivity issues

Hey there, Patrick_S! How long have you had the Samsung Galaxy S6 active on your account?

Enthusiast

Re: Connectivity issues

It is a S8. I purchased it in July 2017 and have had issues with service since I activated it. I have been a loyal customer for over 15 years and don’t really want to switch carriers. I just want my phone to work. The A6 that I just purchased as a replacement (I was told by a technician that it was my phone and not my service) has the same problem so I believe it is a programming issue. My wife’s iPhone (from VM) work’s fine so it is not a cell tower problem. I want to return the A6 and reactivate the S8. I requested an RMA# but haven’t heard back from VM. 

Re: Connectivity issues

You mentioned "Does anyone know if I can re-activate my S6 so I can get it unlocked if VM is unable to fix the problem?" This is why I asked how long you had the S6 active on your account?

Enthusiast

Re: Connectivity issues

I have had it over a year so I was told that it can be unlocked. But I am having a hard time believing anything I was told. Doesn’t it have to be reactivated to unlock it?

Re: Connectivity issues

No, as long as the device is within our network range its fine. 

Enthusiast

Re: Connectivity issues

If the data problem is corrected I won’t need to have it unlocked. If  it isn’t rectified both my wife’s and mine will need to be unlocked.

Re: Connectivity issues

Understood. Can you please send me a private message with your current address, phone number and PIN?

 

To send me a private message, please click on my username and select to send a private message.

Enthusiast

Re: Connectivity issues

I had to change the network mode to CDMA from automatic. That solved the issue.

thanks

Agent

Re: Connectivity issues

You're welcome. If you have any other question or concern, just let us know.