Virgin Mobile

Data being throttled to 3G

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Whiz Kid

Data being throttled to 3G

For the last week my connection was throttled down to 3G. I was close to my cap, but not over it. I switched from the 5gb. plan to the 10gb plan, but my data is still being throttled to 3g despite a new billing cycle started and not having used any of my 4g data yet. First, why am I being throttled now when I should have 10gb of 4g data coming to me? And second, why was I being throttled last month and the month before that before I reached my cap? I paid for 5gb of 4g data and only got 4gb before being throttled. Now I am paying for 10gb of 4g data and not getting any. What is the issue with the connection speed?
1 REPLY 1

Re: Data being throttled to 3G

Let’s do some investigating. Can you please send me a private message with your current address location, phone number and PIN number?

 

To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message".