Virgin Mobile

Does my phone insurance cover my replacement phone

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Does my phone insurance cover my replacement phone

So my HTC died. It was covered by your Brightstar insurance. I understand the replacement phones are refurbished. Does this mean this replacement phone is not eligible for insurance coverage? It was never discussed and I don't want to continue to pay $7 mo. only to find out later. Trying to figure out if I need to cancel it or not. Thanks so much
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Re: Does my phone insurance cover my replacement phone

I understand your concern. Let’s take a closer look, vickylmartinez! Can you please send me a private message?

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Re: Does my phone insurance cover my replacement phone

I understand your concern. Let’s take a closer look, vickylmartinez! Can you please send me a private message?

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Heavy Hitter

Re: Does my phone insurance cover my replacement phone

Certainly. Thank you for your response! What information can I provide to you to help enable your assistance

Re: Does my phone insurance cover my replacement phone

Oh I see! Please click on my user name and select to send a private message to me.