Virgin Mobile

Gave my old LG phone to my son after my upgrade; now it will not activate?

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Whiz Kid

Gave my old LG phone to my son after my upgrade; now it will not activate?

My son's LG died so I upgraded gave him my old one.  I successfully swapped devices and activated my brand new LG X Charge.  When I tried to swap devices for my son, from the dead phone to my old one, it acted like it worked on the website but the phone refuses to activate to his account - still shows my number.  Have reset to factory defaults several times, rebooted, etc. but no luck.  What do I do?  Thanks!

1 REPLY 1
Agent

Re: Gave my old LG phone to my son after my upgrade; now it will not activate?

So sorry about the trouble, @jseese. We'd be happy to help. Please send us a private message with his phone number and the UICC/ SIM card number.