Virgin Mobile

How do I unlock my device?

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Whiz Kid

How do I unlock my device?

I tried calling but the guy who answered was no help. I even tried sprint since my phone is locked to sprint sims only and they told me to call virgin mobile again. Can anybody on here help me?

3 REPLIES 3
Whiz Kid

Re: How do I unlock my device?

 
Agent

Re: How do I unlock my device?

Hello, @Babytaffy75. Thank you for stopping by. The phone must meet the requirements of our unlock policy in order for us to be able to unlock it. One of the requirements is that the phone must have been active on a Virgin Mobile account for at least months.  -Kira_M. 

Agent

Re: How do I unlock my device?

Hello, @Babytaffy75. Thank you for stopping by. The phone must meet the requirements of our unlock policy in order for us to be able to unlock it. One of the requirements is that the phone must have been active on a Virgin Mobile account for at least 12 months. -Kira_M.