Virgin Mobile

How to call forward: Samsung Galaxy S7

Enthusiast

How to call forward: Samsung Galaxy S7

How do I call forward on my Samsung Galaxy S7?

 

I tried these steps but I got a message saying that "the feature code you entered is not valid" ..
   I also tried *720 as well but received the same voice error message "the feature code you entered is not valid" ..

-----This did not work for me....

START Call forward --

1.- Enter *72 + the 10 digit forward-to number, including area code, on the phone dial pad.

2.- Press TALK or the Phone icon on the phone. You'll hear three rapid beeps when forwarding has been set up.

END Call forward --

1.- Enter *720 on the phone dial pad and press TALK or the Phone icon.

2.- You'll hear three rapid beeps when forwarding has been cancelled.

6 REPLIES
Agent

Re: How to call forward: Samsung Galaxy S7

Hello, @filmfan2206. Thank you for stopping by. If you'd like to forward the calls on the Samsung Galaxy S7, please do the following:

 

1- From any Home screen, tap Phone.
2- Tap the MORE icon.
3- Tap Settings.
4- Tap More settings.
5- Tap Call forwarding.
6- Tap Always forward.
7- Enter the phone number to forward your calls to.
8- Tap Turn on.

 

Any change, please let us know. -Kira_M. 

Enthusiast

Re: How to call forward: Samsung Galaxy S7

Hi Kira,

I followed the steps/path to those settings, but I dont have the call forwarding option:

Here's my options under "More settings":

TTY mode

Hearing aids

Other Call Settings -------

US dialing
International Dialing

DTMF tones

Screenshot_20190117-115626_Phone.jpg

Enthusiast

Re: How to call forward: Samsung Galaxy S7

also, I searched for "call forward" and "call forwarding" in the in the main settings app, but it didn't find anything. Smiley Sad

Agent

Re: How to call forward: Samsung Galaxy S7

Understood. On your phone, please do the following:

 

- Select Settings.

- Select System Update.

- Select Update Profile.

 

After that please try again with the *72 call forwarding process. -Kira_M. 

Highlighted
Enthusiast

Re: How to call forward: Samsung Galaxy S7

..ok!  I did these steps...

Understood. On your phone, please do the following:

 - Select Settings.

- Select System Update.

- Select Update Profile.

After that please try again with the *72 call forwarding process. -Kira_M. 

 

..then i rebooted the phone, tried the steps again, but still no luck.

Enter *72 + the 10 digit forward-to number, including area code, on the phone dial pad.

 

I recorded what the electronic message was (link expires in 24 hours).  "the feature code you entered is not valid.."

https://clyp.it/21obeorp

 

 

 

 

Agent

Re: How to call forward: Samsung Galaxy S7

We'd like to have a look at the account. Please, send us a private message with your phone number and PIN.