Virgin Mobile

I can't activate Moto E4 from Best Buy

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Whiz Kid

I can't activate Moto E4 from Best Buy

I bought 2 identical virgin mobile USA phones from Best Buy on 11/23 in a listed as virgin mobile box - motoe4.  I bought two, one for my son, and one for myself and when I try to activate my son's online through Virgin Mobile USA, sorry this device can't be activated on Virgin Mobile.  I bought the same phone for myself, I already have your service and he does not, and I was able to activate MY motoE4 phone on your service.  Please help ASAP/

1 REPLY
Agent

Re: I can't activate Moto E4 from Best Buy

Hey there, @AngelGiddy! Sorry to hear about that. Can you please send us the info about your son's phone via a private message so we can look into it? Thanks.