Virgin Mobile

ICCID not found

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Whiz Kid

ICCID not found

I recently bought a Galaxy A50 and am trying to get it connected to my existing account.  I got to the ICC ID part, and it told me "Sorry, the ICCID you entered is not found. Please check the number and try again."  Can someone please assist me with this?  Thank you.

3 REPLIES 3

Re: ICCID not found

Hey there, CJ1995! Did you purchased this device through us?

Whiz Kid

Re: ICCID not found

Similar issue but on iphone. Virgin mobile website said MEID number is compatible but when I go to acitvate it, doesn't accept the ICCID from the virgin SIM card I purchased. Considering just stay with AT&T at this point...

Agent

Re: ICCID not found

Hey there, @Bethanynl! We'd like to take a closer look at this situation. Just to confirm, where did you purchase the new SIM Card? was it online with us? If yes, please send us a private message, that way we can take a closer look at this situation.