Virgin Mobile

Invalid Sim Card - Activation Not Complete

Whiz Kid

Invalid Sim Card - Activation Not Complete

My wife recently upgraded her phone from a J3 to a Galaxy S7 Refine. However, after installingly the SIM card, the phone returns Error 407, and asks us to power cycle the phone. Doing so returns the same error.

3 REPLIES 3
Agent

Re: Invalid Sim Card - Activation Not Complete

Hi, 41Crimea. So sorry about the trouble! We want to help. Can you please send us a private message with your phone number, pin code, SIM card number, and MEID/IMEI of the phone?

Whiz Kid

Re: Invalid Sim Card - Activation Not Complete

I'm having the same issue, I called to have my phone unlocked, the ticket got put in and the request seemed to go through. But when I put in my new sim and tried to activate it and restarted my phone it said the device is locked to Sprint SIMs only and trying to update PRL or profile give me error 407. I would greatly appreciate assistance or advice. I have already cleared the cache and restarted the device with the SIM from virgin mobile with no luck.

Agent

Re: Invalid Sim Card - Activation Not Complete

Hi there! Thanks for contacting us. Allow us to investigate. Please send a Private Message with your phone number, PIN and the device IMEI.