Virgin Mobile

LG Stylo 4 won't connect to network

Whiz Kid

LG Stylo 4 won't connect to network

I purchased the LG stylo 4; it activated just fine & even calls and texts. However, it will not connect to the Virgin Mobile network.. Keeps telling me it's Sprint & everytime I restart my phone or click on the andriod update, it tells me it is unable to configure onto the network. How can I resolve this? I have no phone to call on outside of the one I just bought & activated.

Re: LG Stylo 4 won't connect to network

We understand your frustration, @oobadnama3 & are truly sorry for the inconvenience!  We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request. To send a private message, click on any of the social care agents user names and select the option send this user a private message.