Virgin Mobile

LG Tribute Dynasty not sending messages or making/receiving calls.

Whiz Kid

LG Tribute Dynasty not sending messages or making/receiving calls.

 
5 REPLIES 5
Agent

Re: LG Tribute Dynasty not sending messages or making/receiving calls.

Hey there, Kellene! Definitely want to look into that for you. What happens when you try to make a phone call? Do you get any errors or a recording?

Whiz Kid

Re: LG Tribute Dynasty not sending messages or making/receiving calls.

Actually neither of those is happening.  When I make a call, it may not connect at all or when it does, I can't hear the person and they can't hear me.  If they try to call me, it may or may not go through.  When texting, I do get an error message.  I think I have gotten an error 97 (?) message some, but it seems there is another one as well.  

 

This is not happening all of the time and I'm beginning to think it's a service area issue, but it's also not always in the same place.  I'm just wanting to be sure it's not the phone....

Agent

Re: LG Tribute Dynasty not sending messages or making/receiving calls.

I see. Has your device sustained any physical damage (Wet, dropped, broken, etc..)?

Whiz Kid

Re: LG Tribute Dynasty not sending messages or making/receiving calls.

no

Agent

Re: LG Tribute Dynasty not sending messages or making/receiving calls.

In that case we'd like to take a closer look. Please send us a private message so we may work directly with you.

 

You can send a private message by clicking on my name, then selecting the message option from the profile page.