Please follow these steps to reconnect the phone to the network:
-Turn the Wi-Fi off
-Preparing Network will appear briefly at the top of the screen. Hands Free Activation displays.
-Checking for ""PRL update” message appears.
- The device will reboot.
We apologize, @hamberfim. This situation has been escalated so we can see if there is another workaround for this issue. We appreciate your patience.
I will trace on this end prior to you blocking the app to see I can see anything out of the ordinary @hamberfim.