You are very welcome and we apologize for this inconvenience. We continue to work with this issue.
Is there a fix for this problem? I just bought this lg x chaerge yesterday and am having the same problem. It only happens on wifi though.
Should I just return the phone?
Oh no! Sorry to hear that, @gundersonaudio. We’d be happy to help. Please, follow these steps to clear the cache of the Mobile ID app:
-Go to the “General” tab.
-Tap “Apps” > “All”.
-Tap "Mobile ID".
-Tap “Clear cache”.
When complete, please power-cycle the device and let us know if the problem persists.
Really sorry about the trouble, @Turlagh. We’re looking into this! Your patience in the meantime is definitely appreciated.
Same issue here, got the phone online from Virgin last week, I've tried every suggestion on here and it's not stopping the cycling failed updates. I can confirm taking it off wifi stops it from happening, but that's not a solution - hoping one is coming soon.
Hi, @Croz99 Our team is looking into this. Your patience in the meantime is definitively appreciated.
"Hi there hamberfim. We have submitted updates on this issue. Please allow us 24-48 hours for an update. Victor21" ~ May 20, 2018~
We are well into 72 hours, any update?
I'm seeing this as well. "Unable to install Default. Unable to install all contents. 1 Code: 400"
Phone is an LG X Charge purchased online from the VM store and delivered yesterday, 5/23/18.
The following actions have been taken with no relief:
In short, I have used all of the methods suggested by support personnel in this message thread, along with a few found in outside conversations on the same subject.
I have been a Virgin customer for many years, with little to no complaints. I would really hate for this to be the reason I switch to another provider. It seems like such a waste.