Received new phone 5/24/18...Same annoying issue.
Hello, @EF2018. Thank you for stopping by. Are you having issues with your phone? Please let us know. We're here to help. -Kira_M.
Yes. Above message keeps appearing. Followed suggestions on community forum to "clear cache" on Mobile ID app. This is a temporary fix. Message reappears if phone is turned off then on again.
Just received this phone on 5/24/18 (for my husband) and emailed Virgin Mobile about swapping with an LG Stylo 3 (which I use) and doesn't have this problem.
Any suggestions are appreciated.
We’re sorry to know that you’re having this issue, EF2018. We'll be happy to help you. To research further, can you send us the cross streets and ZIP code where this occurs? Also, is it occurring in multiple locations?
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
@AletaH To send a private message, go to one of our agents profile and hit the "send this user a private message" button. It's under the contact section on the right side of the profile, right next to their badges.
same here. I have followed the posts performed the step by step instructions only to watch my data be eaten alive by this error message. it is at the point, I can not use my phone for the continuous messages pop ups....