I started this thread and I have already been through every iteration/combination of steps proposed by staff at all levels and to date nothing has fixed the issue. I have already been through both public and private message help along with a call to tech support, so unless you have a solution you are keeping secret and only want to share it via PM, I'm not sure what the point would be.
I was told Sunday (May 20th) by "Victor21" that they had submitted updates on this issue and to please allow them(Virgin Mobile Staff) 24-48 hours for an update. As I stated, we are well into 72 hours.
There is plenty of evedence on here that this is not a isolated client issue but something at the network end in the way you deliver initial payload/staging/configures on these newer LG and Samsung phones. Furthermore, it appears that all the "known" steps to trouble shoot the source of the issue has been exhausted, otherwise you would supply some new steps to attempt to resolve the issuse rather than having agents keep repeating the same steps in PM's.
While every agent has been frendly in there attempt to help there seems to be a reoccurning theme that indicates none of you are really reading the post in this thread to find out the status of the issue. Instead it seems that you just jump in here anywhere and start reading a script.
I've been patient and I will continue to be patient. Is there an update to fix the problem or not?
Thanks for the reply, Hamberfim. I'd like to take a look at the provisioning and programming on your handset. If you could please send a Private Message so I can access your account, It'll help me see what's causing that error code to pop up.
Sorry to hear that you’ve been experiencing this issue, @gundersonaudio! We'd like to know, did you try clearing the cache of the Mobile ID app?
Hey Turlagh! Sorry about that. I've been keeping an eye on this thread, and understand how frustrating it can be. I'd like to get a support ticket opened for you. Please send me a DM and I'll be glad to help!