Virgin Mobile

Lost phone and forgot my PIN

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Whiz Kid

Lost phone and forgot my PIN

I have recently lost my phone, and was hoping it would turn up but it hasn't.  I am unable to access my account because I forgot my PIN, so I am not able to report or suspend (have autopay as well).  It seems like the only option given to reset my PIN is texting my phone, but I don't have my phone to be able to do that.  Please help!

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Agent

Re: Lost phone and forgot my PIN

Hi Dockda. Thanks for contacting us. We'll be happy to help. Please, send us a private message that includes your phone number, so we can assist you further. Thanks. ~AmyM25