Virgin Mobile

Messages displayed in the wrong group chat

Whiz Kid

Messages displayed in the wrong group chat

Hi,

 

I have a Galaxy J7 Refine,

 

Lately I've been having mobile data coverage issues that only get fixed if I turn on airplane mode and then turn it back off (or restart my phone if that doesn't work). However, yesterday I noticed that in two separate group chats (via text), messages from the sender failed to get downloaded. So, I clicked each one to retry. 

 

Then I noticed that a message from my friend appeared in the wrong chat group under the wrong phone number. I checked the message details, and it had the wrong name and phone number associated with it. This could lead to a lot of issues, how do I ensure that this stops happening?

 

Thanks

1 REPLY 1
Agent

Re: Messages displayed in the wrong group chat

Hi there! Thanks for reaching out. I'd be happy to help you. Please send me a Private Message with your phone number and PIN to check what's going on.