Virgin Mobile

Missing text messages

Whiz Kid

Missing text messages

Hello: I am occassionally missing text messages. They just never arrive and I don't know until people later tell me, "you never responded...). They are from a variety of carriers as far as I know; no consistency.


I have already:

1) downloaded phone updates

2) Updated profile (withing settings)


This is a Samsung J7. Any idea what is going on and how to fix this? Or are there just Virgin Mobile problems lately? I hope this can be fixed, I've been with VirginMobile more than a decade...




Re: Missing text messages

Hello, @alissar. Thank you for stopping by. We're sorry to know you're having issues with the service. Please send us a private message to further assist you. We'll be waiting for your response. Remember, we're here to help. -Kira_M.