Mobile hotspot won't work on Moto e5 plus

Whiz Kid

Mobile hotspot won't work on Moto e5 plus

I purchased a subscription to gain access to the portable wifi hotspot feature, which always worked fine on my LG Stylo 2, but on this phone when I go to switch on the hotspot it gives me an error message reading "Unable to connect to data network; you may not be subscribed to tethering or Hotspot service; please contact your provider." Clearly this is in error as I did purchase the $5/1GB subscription. I tried playing with settings and restarting my phone to no avail. 

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Agent

Re: Mobile hotspot won't work on Moto e5 plus

Hello, Psychehalo! Thank you for bringing this to our attention. Let's get this thing resolved.  Can you send us a private message with your phone number and PIN to verify your account?