I've had my Moto G6 Play about 6 weeks. I had it set to download a software update, which it had kept harassing me about for days, and afterwards it gave me tthe notification "SIM card is locked. Power cycle the device and if the issue persists, contact customer service." I have restarted the device 3 times, pulled the SIM card out and put it back in twice and each time, the notification comes back, along with a separate notification that says Invalid SIM Card. This was not an issue until the update that it insisted I download. What do I need to do to make the SIM card work again?
Hello, @komodokate. Thank you for stopping by. We're sorry for the inconvenience. Could you please send us a private message to further assist you? We'll be waiting for your response. Remember, we're here to help. -Kira_M.
To send a private message just click on the profile of any user and, in the next screen, click 'send this user a private message'.
We'll have to send you a replacement. Please, send us a private message with the phone number and PIN.