Virgin Mobile

Moto G6 Play not a listed device

SOLVED
Heavy Hitter

Moto G6 Play not a listed device

I just purchased the Moto G6 Play online via VM and it is not listed among the devices found under device sserbice/support. Where can I find it. I would like to download the user guide and find setup Ingo, etc. Any suggestions on where I can find this info? Any response would be greatly appreciated. I'd like to view it before transferring service to that phone. Thanks so much!
1 ACCEPTED SOLUTION

Accepted Solutions
Agent

Re: Moto G6 Play not a listed device

Hi, @vickylmartinez! Click here to download the user guide.

7 REPLIES 7
Highlighted

Re: Moto G6 Play not a listed device

No problem, vickylmartinez! We got you. On this link at the bottom there is red link under USER GUIDES & SUPPORT that says SUPPORT

https://www4.virginmobileusa.com/#!/shop/phones/moto-g6-play/features/

Heavy Hitter

Re: Moto G6 Play not a listed device

Sorry this doesn't work either. The only thing it does is take me to that same page that has the list of the various devices where it says click on the image of my device - which I can't do because the Moto g6 Play is not listed.
Agent

Re: Moto G6 Play not a listed device

Hi, @vickylmartinez! Click here to download the user guide.

Heavy Hitter

Re: Moto G6 Play not a listed device

Thank you!
Agent

Re: Moto G6 Play not a listed device

You're welcome! We remain at your service. 

Whiz Kid

Re: Moto G6 Play not a listed device

I just bought a moto g6 play at bestbuy unlocked, the lady at customer service told me I can only activate a virginmobile phone...is this the case?

Agent

Re: Moto G6 Play not a listed device

Hello joshd2468,  that is correct. Unfortunately Virgin mobile does not have a bring your own program.