Virgin Mobile

Moto e5 Plus Fingerprint option missing

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Whiz Kid

Moto e5 Plus Fingerprint option missing

I purchased the Moto e5 Plus a few days ago. The finger print option doesn't show under Settings >>> Security & Location >>> Device Security.  I only see Screen lock, Lock screen preferences, and Smart lock. I called customer service, but the lady couldn't find the user guide for my phone. Can someone help me fix this, or should I just return my phone?

1 REPLY 1

Re: Moto e5 Plus Fingerprint option missing

Hey there, bdccraig! We can try a factory reset, to make sure if it is a glitch in the operating system.