Virgin Mobile

My Account App will NOT update

SOLVED
Whiz Kid

My Account App will NOT update

Ever since last year when the app went missing, I finally had it fixed but last time I did it, It went back to a older version and will not let me update. Everytime I try it says " My account update canceled " when i never canceled it.
1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Agent

Re: My Account App will NOT update

Please try the following: From the main Home screen, go to Menu > Settings > Applications > All > My Account and select Clear Data and/or Clear Cache.

5 REPLIES 5
Agent

Re: My Account App will NOT update

Sorry to hear that. Let's do some investigating. Can you please us know the make and model of you phone?

Whiz Kid

Re: My Account App will NOT update

My phone is a Samsung J3 20l6. Model: SM-J320P
Highlighted
Agent

Re: My Account App will NOT update

Please try the following: From the main Home screen, go to Menu > Settings > Applications > All > My Account and select Clear Data and/or Clear Cache.

Whiz Kid

Re: My Account App will NOT update

Thank You! this fixed it.

Agent

Re: My Account App will NOT update

Glad to hear that! Let us know if there is anything else that we can do for you.