Virgin Mobile

New Android Devices?

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Whiz Kid

New Android Devices?

VM,

 

I'm so confused...

I see now that there are new android devices under the Shop Phones area. What is going on with Android? I don't want to buy a new phone only to find out that I have to switch over to a new carrier anyway. 

 

If VM wanted to switch to iPhone, fair enough. But you should have let your android users know via a general text and you should have had a smooth transition over to Boost in place before you made the switch. 

 

I was always happy with VM until this whole thing took place. Nothing against iPhone, but I wish you had let us Android users know that the switch was coming up and not just popping it up on your website one day with only iPhones.

 

I know that an announcement was made in the news, but I didn't see it until I went to the site and only saw iPhones. Frankly, I don't go to the website often and do most of what I need to do through the phone, especially since I use autopay. I don't need to go to the site often unless I want a new phone.

 

I've been a VM customer for over 10 years now and have never considered switching until now.

 

So, what's the story VM? Do I need to switch over or are Androids here to stay?

1 ACCEPTED SOLUTION

Accepted Solutions
Agent

Re: New Android Devices?

Hi, @Beth! We will still provide services and support to our Android customers. Androids are here to stay. 

3 REPLIES
Agent

Re: New Android Devices?

Hi, @Beth! We will still provide services and support to our Android customers. Androids are here to stay. 

Whiz Kid

Re: New Android Devices?

That's good to hear. I've had VM for a long time and didn't want to have to switch. 

 

But, pass on to corporate. If they decided they wanted to switch to all iPhone then fine, fair enough. BUT, they should have let the Android customers know via a general text and had a smooth transition to Boost in place Before the switch was made. I think a lot of customers don't visit the website regularly if we use autopay.

Agent

Re: New Android Devices?

We apologize for the inconvenience @Beth. We've go back to offer service to Android device.

 

~JoyP.