Virgin Mobile

New Moto G6 Play - Group text problems

Whiz Kid

New Moto G6 Play - Group text problems

Hi,  I'm having two issues with my son's new Moto G6 Play. One, group texts are received as person-to-person messages by recipients; two, received group texts are coming through as files that never download. Help?

4 REPLIES 4
Agent

Re: New Moto G6 Play - Group text problems

Thank you for bringing this to our attention, @Javril. Can you send us the cross streets and ZIP code where this occurs?

Whiz Kid

Re: New Moto G6 Play - Group text problems

I am having the same trouble. When I put 2 recipients in the To box, it tells me the msg will be sent as a Mass Text looking like individual messages.
Agent

Re: New Moto G6 Play - Group text problems

Hi there Salgood. In order to send as a group text, please follow these steps.  In the options drop down menu from inside the messaging app got to Settings>Advanced>Group messaging> Send an MMS reply to all recipients (group MMS).  Hope this help. 

Whiz Kid

Re: New Moto G6 Play - Group text problems

Thank you! It helped me. I was having trouble figuring it out. And now I can send messages to groups.