Hi, @bkj76 Could you shot me a PM with your phone number and PIN code? I would like to heck into that for you.
I appreciate the fast offer for assistance; however, I have no idea how to send PMs on here. After 3 very frustrating hours dealing with Virgin Mobile's telephone "technical support," I gave up and returned the phone. I bought a G6 Play for Verizon instead.
You can send us a private message just clicking on my name and then selecting “Send this user a private message".
Hi there Jmshep1999. I am sorry about the issue with your new device. Please send me a private message with your phone and piin number and the SIM card number you have installed on your new phone.
Sorry to hear you've experiencing this, @Tab583. Can you private message us so we can investigate further?
We're sorry to hear that, @Mdmellie To research further, can you send us the cross streets and ZIP codes where this occurs? What type of phone do you have? Are you getting signal bars? If so, how many of them?