Solved! Go to Solution.
Hello alyshax530. We would like to look into this. Feel free to send me a private message so we may work directly with you.
So sorry to hear about this experience, @Warebear. We want to help! Would you please send us a "Private Message" so we can further assist you?
Note: For you to send a me a Private Message only need to click on my username, which will take to my profile, once you're there on the right side of the screen you will see the option to send me a Message.
~ Joy P.