Virgin Mobile

No signal

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Whiz Kid

No signal

I have a Samsung J3 Achieve.  About 2 weeks ago, after I updated the phone (since it requested an update), I am not receiving phone calls or SMS messages because no signal.  Before I used to receive phone calls in a normal way.  I don't know if is Virgin or the update that the cellphone install. But is frustrating, and thinking about changing to another network.

Please advise.

3 REPLIES 3

Re: No signal

Interesting. How about we take a closer look at this? Can you please send me a private message with your phone number, PIN number and the address where this occurs? 

To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message". 

Enthusiast

Re: No signal

Was this resolved? Ever since the update I had around July 13, 2019, I have had little to no service. I have had to use a texting app that uses wifi in order to remain accessible to work and family/friends. 

Agent

Re: No signal

Hi there cadence697. We will be addressing your concern through your private message. Thank you. Victor21