Virgin Mobile

Not Receiving Voicemails at all J7

Whiz Kid

Not Receiving Voicemails at all J7

I've had an Samsung J7 for 4 months but as of about 1 month ago I have stopped receiving voicemails. I do get a messenger text that says:

 

SVM:You have a voicemail. Dial 1 to listen or download the Visual Voicemail app at https://goo.gl/kiiL3r. Text STOP to end notices or HELP for help.

 

When I try to download --The Visual Voicemail app says it is not compatible with my device...and dialing "1" or HELP does nothing.  

 

 

1 REPLY 1
Agent

Re: Not Receiving Voicemails at all J7

Hey there, @otisnova! Thanks for contacting us. Please send us a private message to better assist you!