I've had an Samsung J7 for 4 months but as of about 1 month ago I have stopped receiving voicemails. I do get a messenger text that says:
SVM:You have a voicemail. Dial 1 to listen or download the Visual Voicemail app at https://goo.gl/kiiL3r. Text STOP to end notices or HELP for help.
When I try to download --The Visual Voicemail app says it is not compatible with my device...and dialing "1" or HELP does nothing.
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