Virgin Mobile

People can't hear me but I can hear them

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Whiz Kid

People can't hear me but I can hear them

So I have a LG Stylo 4 and recently people can't hear me when I call them or if they call me. If I use Google Duo or put the call on speaker, people can hear me but not if I want to just have it placed against my ear like normally. Any suggestions?
3 REPLIES 3

Re: People can't hear me but I can hear them

Hi @Avenger54321! Sorry for the delayed response. Support is available from 6:00 a.m. to 9:00 p.m. CST on weekends. Just to confirm: Did you try to turn up the volume of the call? We ask this because the volume switch for the speaker phone is different from the one for regular calls.

Whiz Kid

Re: People can't hear me but I can hear them

Yes, I have done that
Agent

Re: People can't hear me but I can hear them

Oh, I see, @Avenger54321! Just to confirm, can you please check if your phone is connected to an alternate Bluetooth device? Like headphones? Please try turning your Bluetooth OFF, then restart the phone and make another phone call.