Virgin Mobile

Replaced a j7 PERX with a J7 Refine but can't make calls

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Whiz Kid

Replaced a j7 PERX with a J7 Refine but can't make calls

My father bounced his J7 PERX and his kids bought him a J7 Refine to replace it. I made sure to get a Virgin Wireless model. He moved the SIM and his data over. He can do everything but make/receive calls with his new phone. I'm several hundred miles away and can't troubleshoot this firsthand, so where do I go from here?

 

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Agent

Re: Replaced a j7 PERX with a J7 Refine but can't make calls

Hey there, @jimmyh71! Sorry to hear that. We sure can help him troubleshooting the phone, but you don't seem to have the phone with you. We may need to restart the activation process and reprogram the phone in order for it to work. We suggest you to tell your father to contact us as soon as possible through this channel or he can call us at 1-888-322-1122 to further help him. Thanks.