Virgin Mobile

Replaced my Sim and now I don't have service.

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Whiz Kid

Replaced my Sim and now I don't have service.

I have a Galaxy S5 and have had it for several years now on Virgin Mobile with no issues. This week I had the screen replaced and lost my Sim card in the process. I purchased a new one online, installed it today and can't get any service. How do I activate this new Sim? 

3 REPLIES 3
Agent

Re: Replaced my Sim and now I don't have service.

Hello, @curtisspearsjr. Thanks for reaching out to us. The SIM card needs to be activated on the account so the service could work. To assist you further, please send us a private message with your phone number, PIN, and SIM card numbers.

 

To send a private message just click on the picture of any Virgin Mobile agent and, in the next screen, click "send this user a private message". 

Whiz Kid

Re: Replaced my Sim and now I don't have service.

PM sent....

Agent

Re: Replaced my Sim and now I don't have service.

Thanks. We'll continue assisting you in private.