Virgin Mobile

Roaming for no reason/ no service AGAIN

Whiz Kid

Roaming for no reason/ no service AGAIN

Once again, my Samsung J7 Plex is roaming for no reason. 

I have not left my area of coverage. I have not even left my house. But I can't make calls or send texts or do anything when not using the wifi though the house internet. And then its only apps and not you know, the primary function of the phone. 

 

I need my phone. That's the reason I pay you guys for service. But each month I have DAYS without service because I'm stuck in this weird roaming hole. 

 

This is continuously happening. Why? Please help. 

3 REPLIES 3
Whiz Kid

Re: Roaming for no reason/ no service AGAIN

10 hours and no response?

 

Wow. Someone please figure this out. 

Re: Roaming for no reason/ no service AGAIN

Sorry to hear that, Azimmerhaus. Don’t you fret, Azimmerhaus! We’ll get you all sorted out. Can you please provide us your current address, phone number and PIN?

Master

Re: Roaming for no reason/ no service AGAIN

@Azimmerhaus Any resolution?